By Gishan Liyanage
In prevention of spreading COVID disease, social distancing, also called physical distancing between people, in order to reduce the number of times people come into close contact with each other, have been introduced by the health authorities. These COVID prevention interventions or measures became a challenge for the sales and service sector of most of the industries in the world.
We saw some of our clients are getting effected by these COVID prevention interventions, due to inability to reach their customers. We Tryonics (Pvt) Ltd. as an Innovative IT solutions providing company determined to join the Technology battle against COVID.
Our Design thinking team headed by Mr Madushan Perera, started a research on finding a solution to overcome the challenges faced by sales teams and other service providers who deals directly with clients and do business.
It is a platform to help sales or service providers to communicate with their clients, on their business matters which includes vice, video communication and also to share an application form to collect information, collect payments, not only that it also facilitates the inclusion of customer signature, which adds legitimacy to the transaction. The most unique feature of this solution is that the customer does not needs to install an App on the mobile phone.
…We Tryonics (Pvt) Ltd. as an Innovative IT solutions providing company determined to join the Technology battle against COVID.
When a sales person or a customer service personnel wants to get in touch with a customer to provide required services, they have been given an easily navigable and manageable dashboard to generate a SMS to the customer’s Smart phone using the Tryo Virtual Assistant platform.
Customer SMS will have a clickable link which loads the video camera of the smart phone along with the voice connectivity through the phone microphone. There is no App installation required on the customer mobile phone.
Sales person or the customer service personnel can capture the images of the customer or the relevant documents or else they can video record the conversation using the Tryo Virtual Assistant tool on his/her computer or the device, while the customer holding the phone camera.
Customer signature also can be captured through the touch screen of the smart phone or the mobile device.
Captured information will be save on to a special folder in the back- end server or for a smooth flow of the operation, this information can be directly transferred to a required core system of the organisation via an API integration.
1Send SMS Link
2Create Connection
3Share Voice, Video, Documents, Images and Capture Signature
Who is using it
Currently the solution is being used at some of the leading insurance companies for their insurance agents to communicate with clients and also so in motor and health claims handling scenarios. Apart from that this solution can be easily used in following business areas.
Bank Customer Services
Account opening, Bank Loan Issuance and to handle other Account related matters
Loan Investigators
Personal Loans Property Loans, Leasing and Mortgage
Insurance Claims Assessors
Motor Accidents, Marine, Health, Fire and Miscellaneous Claims
Sales Agents
Insurance, Leasing, Property and Vehicle Sales
Health Care Services
Doctor Consultations and Diagnosis reports.
Additional Benefits
Management can have transparency of the transactions on the service staff of their organizations and continue with uninterrupted quality service for their customers which gives a competitive advantage in the relevant industries which they perform.
Eliminate transport cost and travel time, ability to approach more customers and increase conversion rate are the benefits which could obtained by the sales or the service staff members.
Costumers feel comfortable to get the services done during this pandemic while sitting at home without getting exposed.
We, Tryonics (Pvt) Ltd. as an IT solution providing company under the leadership of Mr Wasantha Subasinghe, are humbled to say that Tryo Virtual Assistant solution won a Merit award in National Best Quality Software Awards in year 2020, which we consider as a tribute to our commitment towards community, while we are celebration our 10th anniversary this year.
